Q: How long is my warranty?
A: Three years from date of purchase, as long as the gun was manufactured after October 2017. For warranty work, please be ready to provide a copy of purchase receipt for validation.
Q: Where is my serial number?
A: The serial number is generally located on the main action of the rifle. For the FX Impact (all models), the serial number is located on the Rear Block, on the right-hand side.
Q: If I work on my gun, will I void the warranty?
A: We encourage our customers to do small adjustments and fixes on their own only if they feel confident. See “Masterclass videos” on our website for help and instruction. When in doubt, give us a call and you can speak with a technician over the phone to help.
Q: Where do I find part diagrams for my rifle?
A: On our website, under Parts & Service, you will find downloadable schematics for almost all of our guns!
Q: Do we do repairs and tuning?
A: Yes, we do warranty and non-warranty service work. If you’re looking for a tune up or other gun servicing, email us at firstname.lastname@example.org or call us.
Q: Does FX USA do custom work?
Q: Where can I buy replacement parts for my FX Airgun?
Q: When I order parts, how long does it take?
A: After payment has been received for the order, we will ship your order out within 5 business days for normal orders that are in stock, and 15 business days for custom part orders that are in stock. If a part is out of stock we will update you as an estimated eta to get the part from FX Airguns Sweden, but expect on average 4 weeks for out of stock parts.
We normally ship USPS Priority Mail for domestic packages, and FedEx for international packages and shipping times for these companies can be found by contacting them.
Q: Do you provide expedited shipping for part orders?
A: We can offer overnight shipping but cannot guarantee that it will always be available. Costs vary and depend on your location and the order. Expedited orders are also subject to extra charges depending on the nature of the order.
Q: Do you ship internationally?
A: Of course! We use FedEx International Priority shipping on all international shipments to ensure a safe and timely arrival. Please note that we only service parts for North and South America (except Canada).
Q: How do I contact FX Airguns USA?
A: You can call us at 866-639-0772 or send us an email to email@example.com . If you are not sure which department you need to speak to, talk to customer service (option 1 on the phone) and they will direct you to the correct department.
Q: What is FX Airguns USA hours of operation?
A: We are in office Monday through Thursday 9am EST to 6pm EST, and Fridays 9am EST to 3pm EST.
Q: Can I come visit FX Airguns USA?
A: We do not have a company storefront and cannot except visitors at our office and warehouse. If you are interested in shopping for an FX Airgun, you will have to find a dealer with a storefront or search their websites for information. Find a Dealer