FAQs

Q: Is there anything I need to do before taking my first shot?

A: Use a multi-purpose lubricant and pull a cleaning patch through the barrel. Then begin shooting pellets or slugs to re-lead the liner, going through at least 20 shots.

Q: How do I fill my gun up with air?

A: You can use a scuba tank with the fill adaptor attached, a small airgun compressor, or a pump to fill your air tank.
Please click the provided link and choose your rifle or the general manual. https://www.fxairguns-usa.com/fx-airgun-user-manuals/

Q: I have a leak and just purchased my rifle. What do I do?

A: You can contact us directly https://fxairguns-usa.com/contact-us/  and troubleshoot with a technician over the phone. If you are comfortable working on your gun, we will send you the parts needed to repair the leak if it is under warranty. You could also send the rifle in for repair as well.

Q: I have a regulator losing pressure slowly (a.k.a. reg creep)

A: For AMP bottle regulators. https://youtu.be/TNPiYHiA4z0

For tube AMP regulators https://youtu.be/0oIB_LA4Mek

Q: What will happen to my rifle if I shoot below factory set regulator pressure?

A: Dry firing the rifle will cause damage to the gun. Please be aware of your pressures as you are shooting.

Q: How do I load my magazine?

A: Please click the provided link and choose your rifle or the general manual. https://www.fxairguns-usa.com/fx-airgun-user-manuals/

Q: How do I attach the scope?

Please click the provided link and choose your rifle or the general manual. https://www.fxairguns-usa.com/fx-airgun-user-manuals/

Q: How do I adjust the trigger/power/regulator?

A: Please click the provided link and choose your rifle or the general manual. https://www.fxairguns-usa.com/fx-airgun-user-manuals/

Q: What are the FX Twist Rates?

A: You can fin current twist rates here https://www.fxairguns-usa.com/fx-superior-stx-liner-twist-rates/ If you should need the twist rates for an older liner such as the original STX please reach out to us directly.

Q: How do I know if I have a superior liner?

A:The best way to check which liner your rifle has is to take out the liner to see if it is marked.

If the liner is not marked then you will need to check your twist rates and compare it to our listed rates. https://www.fxairguns-usa.com/fx-superior-stx-liner-twist-rates/

Q: My Dreamline Compact came with a 170cc aluminum bottle. I want to upgrade to a 480cc carbon fiber bottle, but it will not fit due to the barrel shroud. What can I do to make the larger bottle fit?

A: If your Dreamline compact came with the original shroud you would need to contact us directly about either purchasing the new thinner shroud kit or sending in your rifle to have the kit installed for you. https://www.fxairguns-usa.com/service-request/

Q: Where can I buy FX Airguns and accessories?

A: From any one of our dealers. See Find a Dealer.

Q: How much does an FX Airgun cost?

A: For the most accurate pricing, please contact one of our dealers.

Q: Do you offer any discounts or promotions for Veterans, EMS, Police or Military?

A: FX Airguns USA does not offer any discounts as we are a distribution and repair center for our rifles. It is up to the dealer to offer discounts or promotions.

Q: How long is my warranty?

A: Three years from the date of purchase, as long as the gun was manufactured after October 2017. For warranty work, please be ready to provide a copy of the purchase receipt for validation. If you are needing warranty services please visit the Service Request page by clicking on the highlighted Service Request text.

Q: Where is my serial number?

A: The serial number is generally located on the main action of the rifle. For the FX Impact (all models), the serial number is located on the Rear Block, on the right-hand side.

Q: If I work on my gun, will I void the warranty?

A: We encourage our customers to make small adjustments and fixes on their own only if they feel confident. See “Masterclass Videos” on our website for help and instruction. When in doubt, give us a call, and you can speak with a technician over the phone to help. Contact Us

Q: If I attach a bipod or a sling will that void my warranty?

A: Adding any accessory to your rifle such as a bipod or sling will not void the rifle warranty for the entire rifle. It will only void the warranty for the stock. https://www.fxairguns-usa.com/warranty/

Q: Does the warranty transfer to a different owner if selling to a private party?

A: Yes the warranty will transfer as long as the proof of purchase is provided. Every situation may be different, so please reach out to our customer service department to guide you. Please send an email to serviceusa@fxairguns.com or call 866-639-0772 (Option 1)

Q: Where do  I get replacement parts?

A: You can complete a form for parts order here, https://www.fxairguns-usa.com/parts-order/

Q: When I order parts, how long does it take?

A: After receiving payment, we will ship your order out within five business days for standard orders in stock and 15 business days for custom part orders. If a part is out of stock, we will update you with an estimated ETA. Expect on average four weeks for out-of-stock parts.

We usually ship USPS Priority Mail for domestic packages and FedEx for international packages.

Q: Do you provide expedited shipping for part orders?

A: We can offer overnight shipping but cannot guarantee that it will always be available. Costs vary and depend on your location and the order. Expedited orders are also subject to extra charges depending on the nature of the order.

Q: Do you ship internationally?

A: Of course! We use FedEx International Priority shipping on all international shipments to ensure safe and timely arrival. Please note that we only service parts for North and South America (except Canada).

Q: Can I buy the old aluminum magazines?

A: Yes, the old magazines are still available. Please send a parts order request here https://fxairguns-usa.com/parts-order/ or contact us by phone

Q: Do you sell O-ring Kits for my gun?

A: We do provide O-ring kits for many of our rifles. Please complete a parts order request here: https://www.fxairguns-usa.com/parts-order/

Q: Where do I find parts diagrams for my rifle?

A: Click on the highlighted Parts text. Here you will find downloadable schematics for almost all of our guns!

Q: How do I send my gun in for servicing or repairs?

A: Please send us a request for service at the link below https://www.fxairguns-usa.com/service-request/

Q: Does FX USA offer custom work?

A: Yes, you can purchase custom parts and work. Please call 866-639-0772 and select (Option 1) to discuss details with customer service.

Q: Does FX provide custom parts?

A: No, FX does not make any custom parts for the rifles.

Q: How do I get in touch with Ernest Rowe?

A: Here is his website https://www.ernestrowe.com/

Q: My chronograph is not working correctly what do I do now?

A: Please review our chronograph video series and complete all steps listed. https://youtu.be/hVKX1-3Lkh8
If you still have issues occurring, please fill out a service request form. https://www.fxairguns-usa.com/service-request/

Q: My Element Optics scope is having issues. What do I do?

A: Please reach out to Element Optics directly.
https://element-optics.com/contact/
Tel: 833-735-3636